DriftHR

Legal

Refund Policy

Effective date: 28 April 2026 · Version 1.0

This Refund Policy applies to subscription fees you pay to Loominfo Limited (NZBN 9429052682902) for the DriftHR platform at sitepresso.com (the “Service”). It does not apply to refunds you give your own end customers for products or services you sell through the Service — you are the seller of record for those (see Terms section 7).

1. Try before you buy — plan-configured trials

Some paid DriftHR plans include a card-required trial. Trial availability and duration are shown at checkout for the plan you select. Your payment method is captured at checkout, but the first subscription charge is not taken until the trial ends unless you cancel before then.

At the end of the trial:

  • If the subscription remains active, the selected billing gateway charges the first subscription fee automatically.
  • If you cancel before the trial ends, future subscription charges stop.

2. No refund after charge

Because you can evaluate the Service for 30 days before the first subscription charge, fees are non-refundable once charged. This applies to:

  • Monthly subscription fees once a billing cycle has begun.
  • Annual subscription fees, including for unused months remaining in the year.
  • Plan upgrades mid-cycle.
  • Add-ons, additional staff seats, SMS credits, or any other paid feature.

You may cancel renewal at any time through your account settings. Cancellation stops future charges; it does not refund the current cycle.

3. Statutory rights we cannot exclude

Nothing in this policy excludes, limits, or modifies any consumer guarantee, right, or remedy that you are entitled to under a mandatory law that cannot lawfully be excluded. In particular:

  • New Zealand — Consumer Guarantees Act 1993. If you are a consumer (not in trade) under NZ law, your statutory guarantees apply on top of this policy. Where the Service has a substantial failure that we cannot remedy in a reasonable time, you may be entitled to a refund or to reject the Service.
  • EU/EEA — Consumer Rights Directive. Where you are a consumer in the EU/EEA buying as a natural person for non-professional purposes, you have a 14-day right of withdrawal beginning when the contract is concluded, except where you have expressly requested immediate provision of the digital service and acknowledged that you lose the withdrawal right by doing so. By starting your paid subscription before the 14th day after sign-up, you agree to immediate provision and waive the withdrawal right.
  • UK — Consumer Contracts Regulations 2013 apply equivalently for UK consumers.
  • Australia — Australian Consumer Law. Consumer guarantees apply on top of this policy.
  • Other jurisdictions. Where local law grants you a non-waivable refund right, that right takes precedence over the no-refund stance above.

If you believe a mandatory consumer-protection statute entitles you to a refund, email [email protected] with your account email, the charge in question, and the basis of your claim. We will respond within 14 days.

4. Discretionary refunds we may grant

We may, at our discretion and outside any legal obligation, grant a refund or service credit in cases such as:

  • A duplicate charge caused by a billing error on our side.
  • A clear malfunction of the Service that we cannot remedy in a reasonable period and that materially affects your use of the paid plan.
  • You were charged after we discontinued a feature we had advertised as included in your plan.
  • DriftHR shuts down the Service while you have prepaid time remaining (in which case we will refund the unused portion pro rata).

Discretionary refunds, if granted, are issued back to the original payment method within 14 days of approval and are made via the relevant subscription payment processor (Paddle, Razorpay, or Stripe), which may take 3-10 business days to clear depending on your bank.

5. Chargebacks

If you raise a payment-card chargeback or dispute without first contacting us, we may suspend your account while we investigate. Where the chargeback is upheld, we may terminate your account and recover any fees and dispute charges incurred. We strongly prefer to resolve any billing concern by email before you involve your card issuer.

6. End-customer refunds (e-commerce)

If you operate an Online Shop on the Service and your buyer asks for a refund:

  • You are the seller of record. Your published store policy and applicable consumer-protection law govern whether a refund is owed.
  • Refunds to buyers are issued through your connected payment processor (Razorpay Route, Stripe Connect, or whichever provider you have integrated). Loominfo never holds buyer funds.
  • You can mark an order as REFUNDED in admin to keep your records consistent; this is a status change in our system, not a money movement.
  • DriftHR’s subscription fee to you is unaffected by refunds you give your buyers.

7. How to request a refund or raise a billing concern

Email [email protected] with:

  • The email address on your DriftHR account.
  • The charge date and amount.
  • The reason for your request, including any statutory basis if relying on local consumer-protection law.

We aim to acknowledge within 2 business days and resolve within 14 days. Complex statutory-rights claims may take longer; we will keep you informed.

8. Changes to this policy

We may update this Refund Policy. Material changes take effect 30 days after we notify registered account holders by email or in-product notice; the new version applies to charges occurring after the effective date. Charges made before that date are governed by the version in force at the time.

9. Contact

[email protected]
Loominfo Limited, 17A Prictor Street, Papakura, Auckland, New Zealand
Company number: 9429052682902

Version 1.0.0-2026-04-28.