DriftHR

Legal

Terms of Service

Effective date: 28 April 2026 · Version 2.0

These Terms of Service (“Terms”) form a binding agreement between you (“you”, “Business”, “Seller”, or “Customer” as the context requires) and Loominfo Limited, a company registered in New Zealand under company number 9429052682902 with its registered office at 17A Prictor Street, Papakura, Auckland, New Zealand (“Loominfo”, “we”, “us”). Loominfo operates the DriftHRplatform at sitepresso.com (the “Service”).

By creating an account, using the Service, or clicking “I agree”, you accept these Terms together with the linked Privacy Policy, Refund Policy, and Sub-Processors page. If you do not agree, do not use the Service.

1. The Service

DriftHR is a multi-tenant software-as-a-service platform that lets businesses (“Businesses”) launch a hosted website on their own domain or a DriftHR subdomain. The Service supports three product verticals:

  • Marketing site (Static) — informational pages, contact form, custom CMS pages.
  • Booking site (Appointment) — calendar, services, staff, customer portal, accept appointments online.
  • Online shop (E-commerce) — product catalogue, cart, checkout, orders, fulfilment.

End users of a Business’s site (“Customers”) may book appointments, send enquiries, place product orders, or otherwise interact with the Business. The Business is responsible for the goods, services, content, and customer relationship; Loominfo provides only the underlying software.

2. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) and able to form a legally binding contract. If you sign up on behalf of a company or other entity, you warrant that you are authorised to bind that entity to these Terms.

3. Your account

You are responsible for the security of your account credentials and for all activity under your account. You must notify us immediately at [email protected] if you suspect unauthorised access. We may suspend any account we reasonably believe has been compromised or is being used in breach of these Terms.

4. Acceptable use

You must not, and must not permit anyone else to:

  • use the Service for any unlawful purpose or in violation of applicable laws;
  • send unsolicited bulk messages, spam, phishing, scams, or fraudulent communications;
  • upload or distribute malware, infringing content, hate speech, sexually explicit material involving minors, or content that glorifies or incites violence;
  • sell counterfeit goods or items prohibited by law in either the seller or the buyer’s jurisdiction;
  • attempt to gain unauthorised access to the Service, other users’ accounts, or our underlying systems;
  • scrape, mirror, reverse-engineer, or probe the Service for vulnerabilities except under a written security research agreement with us;
  • use the Service to harass, stalk, dox, or otherwise harm any person;
  • resell, white-label, or sublicence the Service without our prior written consent.

Breach of this section may result in immediate suspension or termination of the Service without refund.

5. Content you provide

You retain ownership of content you upload to the Service (including business details, logos, photos, written copy, products, services, prices, customer records, orders, and end-customer personal data).

You grant Loominfo a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, transmit, and distribute that content strictly to the extent necessary to operate, provide, secure, and improve the Service for you and your Customers, and to anonymously aggregate it for product analytics and benchmarking.

You warrant that you have all rights necessary to upload your content and that your content does not infringe the rights of any third party. You are responsible for the accuracy and lawfulness of content you publish, including product descriptions, service prices, and any claims about your goods or services.

6. Customer data — data roles

Where you are a Business storing personal data about your own end customers on the Service, you are the data “controller” (GDPR / UK GDPR), the “agency” (NZ Privacy Act), or the “business” (CCPA/CPRA) of that data, and we act as your “processor” / “agent” / “service provider” respectively. We process your customers’ personal data only on your documented instructions, consistent with our Privacy Policy and any Data Processing Addendum we enter into with you. A current list of our sub-processors is at /legal/sub-processors.

You are responsible for: (a) having a lawful basis to collect and store your customers’ data; (b) providing your customers with appropriate notice of how their data is used, including identifying us as your processor; (c) honouring data-subject requests (access / correct / delete / port) you receive; and (d) complying with applicable laws in the jurisdictions where you and your customers reside.

7. E-commerce: marketplace role and money flow

Where you operate an Online Shop on the Service, end-customer payments for goods and services flow directly from the buyer to you via your connected payment processor (currently Razorpay Route for Indian sellers and Stripe Connect for global sellers; see Sub-Processors for the full list). Loominfo never holds, settles, or remits buyer funds on your behalf. You are the seller of record. You are solely responsible for fulfilment, shipping, returns, refunds to buyers, GST/VAT, sales tax, customs duties, and any consumer-protection obligations in the jurisdictions where you sell.

Loominfo’s separate fee for use of the platform (the subscription fee) is paid by you to us under section 8 below. That subscription fee is independent of any sales you make through the Service.

8. Fees, card-required trial, subscriptions, and renewals

Public DriftHR plans are paid subscriptions. We may keep an internal fallback state for expired, cancelled, or support-managed accounts.

Card-required trial. Some paid plans include a trial. Trial availability, duration, and gateway are shown at checkout for the plan you select. Your payment method is captured at checkout, but the first subscription charge is not taken until the trial ends unless you cancel before then. A trial may only be used once per account.

Paid subscriptions. Paid plans are billed in advance on a monthly or yearly cycle and auto-renew unless you cancel before the renewal date through your account settings. Subscription checkout is routed by billing country: Paddle acts as Merchant of Record where Paddle processes the subscription, while India is processed through Razorpay and New Zealand through Stripe.

No refund after charge. Because the first subscription charge happens after the trial period, fees once charged are non-refundable except where required by law (including the New Zealand Consumer Guarantees Act 1993 and any equivalent statutory consumer-protection law in your jurisdiction) or as set out in our Refund Policy.

Price changes. We may change subscription fees on at least 30 days’ written notice; the new price applies from your next renewal. If you do not accept the new price, you may cancel before it takes effect.

9. Payment processing

For DriftHR subscription payments (what you pay us): we use a country-routed billing stack: Paddle for most countries, Razorpay for India, and Stripe for New Zealand. These providers handle checkout and payment-card data. Loominfo does not store full payment card numbers.

For end-customer payments to Businesses (what your buyers pay you): see section 7 above.

Where any subscription payment fails or is reversed, we may suspend your access until the balance is resolved.

10. Availability, support, and changes

We aim to make the Service available 24/7 but do not guarantee uninterrupted or error-free operation. We may perform planned maintenance or make changes that temporarily affect availability, and we may modify, add, or remove features at our discretion.

Support is provided primarily by email at [email protected]. Response-time targets and any service credits are described on the relevant pricing page.

11. Termination

You may terminate at any time by cancelling your subscription and closing your account. We may terminate or suspend your account (a) immediately for material breach of these Terms (including section 4 acceptable use), (b) on 30 days’ written notice for convenience, or (c) if we discontinue the Service.

On termination we will delete your account data within 30 days, except where we are required by law to retain it longer (for example tax records). You may request an export of your data before termination using your in-product Settings or by emailing us.

12. Intellectual property

Loominfo and its licensors retain all right, title, and interest in the Service, including all software, code, designs, trademarks, and the “DriftHR” brand. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your business during the term of these Terms. No other licence is granted.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes, limits, or modifies any consumer guarantee, right or remedy conferred by the New Zealand Consumer Guarantees Act 1993 or any equivalent consumer-protection law in your jurisdiction that cannot lawfully be excluded.

14. Limitation of liability

To the maximum extent permitted by law, Loominfo’s total aggregate liability to you arising out of or relating to these Terms or the Service, in any rolling 12-month period, is limited to the greater of (a) the subscription fees you have paid to us in that period, or (b) NZ$500.

We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, anticipated savings, sales, or data, however arising. We are not liable for end-customer disputes you have with your own buyers, including refund disputes, fulfilment disputes, or chargebacks — you are the seller of record.

15. Indemnity

You will indemnify and hold Loominfo (including its officers, employees, and contractors) harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising out of or relating to: your use of the Service; content you upload; products or services you sell through the Service; your breach of these Terms; or your breach of any law (including consumer-protection, privacy, tax, or product-safety law).

16. Governing law and disputes

These Terms are governed by the laws of New Zealand. The parties submit to the exclusive jurisdiction of the courts of New Zealand sitting in Auckland.

Where a mandatory consumer-protection statute in your jurisdiction grants you a right to bring proceedings in your local courts, that right is preserved — this is a statement of fact under those laws, not an additional concession.

17. Changes to these Terms

We may update these Terms from time to time. If a change is material we will notify you by email, in-product notice, or by requiring you to accept an updated version on your next sign-in at least 30 days before it takes effect. Your continued use of the Service after the effective date constitutes acceptance.

18. General

These Terms (together with the linked Privacy Policy, Refund Policy, and Sub-Processors page) are the entire agreement between you and Loominfo relating to the Service. If a provision is held unenforceable, the remainder will stay in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms: [email protected]
Loominfo Limited, 17A Prictor Street, Papakura, Auckland, New Zealand
Company number: 9429052682902

Version 2.0.0-2026-04-28. Previous versions are available on request.